Whatever you need to know, we hope we have the answers here. Just click on the relevant question below.
- How do I cancel my order?
- Can I register more than one address?
- Do I have to register?
- Do Drunknmunky except returns?
- Where do Drunknmunky ship to?
- What will Drunknmunky do with my personal info?
- How do I know when Drunknmunky have shipped my order?
- What’s my Drunknmunky size?
- How do I change my details?
- How much does delivery cost?
- What do these washing symbols mean?
- What currencies do you except?
- What do I do if I’ve lost the returns form?
- What should I do if my item is faulty?
- What should I do if I’ve received the wrong item?
- What do I do if I’ve forgotten my password?
- What if my order is not complete?
- How long until I’m charged for my order?
- Which courier do you use?
- Why haven’t I been refunded for the delivery charge?
- What are your delivery times?
- Do you extend your returns policy over the Christmas period?
If you're crazy enough to want to cancel your order, call customer services quoting your order number. As most orders are dispatched the same day, you'll have to be quick. If your order is already on it's way to you, returning your item is straight forward. See returns for more information.
Simply... yes. If you’re a giving kind of individual and want to share the Munky login, go to “my address” and “add more”
Of course! This lets us keep your shipping details, lets you track your order, gives you exclusive discounts and offers and generally saves a load of hassle.
Yes we do, please read our returns policy
Although we’re Drunknmunky Europe, we also ship Worldwide. There are a few certain countries that we cannot ship to, this can be found at the checkout.
You will receive an email notification once we’ve shipped your order along with the courier tracking number. You can also track your order on my account
You can view our size guide here (be honest with yourself!)
We except most major cards; Visa, MasterCard, Switch, Solo, Maestro and Electron.
If you’d like to change your name, email, billing or delivery address log on to my account and click “edit”. NB: changing your identity is serious, think first!
Delivery prices will vary for each country, please check our Delivery and Returns Policy for more info. You will see how much the delivery quote is before payment for your order.
Each of our garments have a series of washing symbols that are used worldwide. They can look confusing to take a look at our Garment Care to help . Always read the label before washing.
All transactions on Drunknmunky.eu are in GBP. If you’re ordering outside of the UK payment will be charged at your card issuer’s current exchange rate for GBP. Maybe check this before you buy.
You are still able to return your item, please see our Returns Policy for details.
In the rare case that you receive a faulty item, follow the steps in our Returns Policy. You can return your item and be fully refunded.
If you’ve received an incorrect item, follow the steps in our Returns Policy, you will be fully refunded.
When logging into My Account there is a “forgotten password” option, we will then send you a reset password via email.
If you’re package is different from your delivery note or what you ordered, please contact customer services
As soon as your card has been authorised, you will be charged. We will contact you if it hasn’t been authorised or any other problems have occurred with your payment.
Simple... DHL. www.dhl.co.uk
The initial delivery charge is non- refundable unless your item is faulty. Please see our Returns Policy.
Delivery times change for each country, you will be able to select this on your order at the checkout
Yes! As some products you buy in December will be used for gifts, we extend our returns to the 16th of January in the new year.
Make sure all returns/ exchanges are received by this date.
Classic Drunknmunky logo print on chest. This design features our classic Munky logo split into two...
Classic Drunknmunky logo print on chest. This design features our classic Munky logo made up of two...